Posted on 01/05/2008 8:11:48 PM PST by blam
Yes sir, the Dell. Lovely cables on the Dell
The cables don’t enter into it. This is a dead computer.
I’m afraid you are mistaken sir, it is merely sleeping.
Look, I know a dead computer when I see one (picks up the mouse and speaks into it) “hello mister computer. Wakey wakey!”
It’s not dead, it’s just pining for the Ganges
Aha, you are in India!
Yeah, though I don’t want to hold the line for an hour before getting someone I can understand only half the time...
They deserve “to collapse in front of their computers”. My honey, who works in the telecom industry which has outsourced much of their work, works with these idiots who have some kind of checklists they pass on to the “experts” over there who can’t fix a damned thing. They refer most of the probllems back to the U.S. people.
It has been my experience that my calls to India have been reasonably successful — where most of my calls picked up in Atlanta, Newark or wherever are not...
One noted exception — the technical assistance call center for a film scanner I purchased was in Arizona and the lady was EXTREMELY proficient and knowledgeable about the equipment...
She solved a problem that had vexed me for WEEKS - in less in a few minutes.. As a result - I will strongly favor that manufacturer's products when available in the future...
Those manufacturers who route me to an a$$hole for technical assistance usually get their product returned immediately.
If you insist on speaking to someone you can understand… the time can be shorter. When I first started do deal with these folks, spent hours on the phone. When I started to insist on speaking to someone I could understand, time on the phone dropped to about 15 minutes. Give it a try.
No need to now. Got a new Toshiba in November. That means I’ll be calling customer service in late 2011 or early 2012. ;-)
“I have found the magic words when calling to get Qwest (p.o.s) to fix my internet connection:”
I had so much trouble with their DSL that I finally got an internal number in Denver to call bypassing the usual phone call to Mumbai. I could NOT get the Indian to understand the technical aspects of the situation.
There's a much better (bigger, cleaner, cheaper, more variety) food court in the Ronald Reagan building on the other side of the Mall across from the A&SM.
They could not hear any input from me that would cause deviation from their script.
You've nailed it. If it's not on the script, it doesn't exist.
Last time I had to call Dell support when I was helping out a relative with their computer, I laid out exactly what the problem was and what I'd done very explicitly. They insisted that we follow them down the rat-hole, and then came up with their catch-all solution, of reinstalling windows from the crappy "recovery" disks that came with the system. I told the guy flat out, that that was not a solution to the problem, and it just wasn't happening. Forced them up the food chain until I found someone who could do something other than read the script, and we were able to get things resolved. Piss-poor tech support is one of the reasons I no longer do MS-windows at all. Reloading the OS is an insane solution to computer problems. For some reason, Unix folks don't seem to suggest such things.
Learn a few things. Build your computers from fast, generic parts instead of slow, overheating, proprietary junk. Use Unix systems. Try commie Linux. Any nitwit can install Ubuntu Linux or one of the other Mickie Mouse Linux distributions and get all of the bells and whistles of Windows. You can do any administrative or personal business work that you’d want to do with the latest stable OpenOffice release. You can watch YouTube videos, play directly rendered games,... It’s not like you’re installing and configuring a BSD server (little learning curve there, as some BSD systems are more oriented toward stability and security).
If US computer and software companies prefer to build up other nations (including communist and Islamist regimes) and compete against the USA, dump them.
If my employees received calls like this, I would tell them to politely end the call, and hang up. Good riddance!
Ever been to India? The government couldn't build a doghouse.
I don’t give money to Quest. ...worked in one of their offices and met too many radical social lefties and hatefully anti-American foreigners. I do use a wireless provider, though. ~ 200 KBps (that’s approximate speed in kilobytes per second—not kilobits) for $35 per month. It was extremely easy to configure the router (duh, choose DHCP in the config through the web browser) and no problem during the months of service so far.
Whenever I get a foreign call center, I make sure I am extra polite, just because I assume they put up with a lot of abuse. A lot of them aren’t much help, but some of them are pretty cool. I talked to one Microsoft Exchange guy in New Delhi for so long that he invited me to come and visit and stay at his home. That guy was very helpful and very knowledgable.
I've had some line problems with my DSL (which I finally tracked down to interference on the line from a nearby radio station). I got to the point where I knew to reboot the computer, turn off the router, turn off the DSL, and try the line without the filter just so I could say "already did it" to their checklist and get quickly transfered to the US line department. I finally got the golden ticket of the Line Department's secret direct number. Last time I talked to someone in St. Louis.
Call Centers, the booming industry in Tucson...:^)
If these people can’t deal with the English, then maybe we shouldn’t worry about having to compete with them, lol.
I had a loan go to India for a while. It was the most horrible experience- they NEVER seemed to understand what was going on. I had about five calls with them, and NOT ONE did they get right or help me.
The worst was when a stupid operator absolutely insisted she got important papers I knew were never sent. It took me months to straighten out her mess.
However, to be absolutely fair, the worst loan operator mess I was ever in originated in Miami. She was worse than the whole Asian continent put together.
“Ever been to India? The government couldn’t build a doghouse.”
Neither could the United States Government! And they want to run the health care system?! Off the subject, yes, but I had to make the point!
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