I still can’t figure out who militant employees think they are. Do they screen out good sense when they are hiring these people? I’ve encountered them occasionally. The one who double and triple checks your frequent guest stamped card for a free meal. They misinterpret rules seemingly so they can act as an arbiter of order mistakes and choose to argue with customers over 89cent cheeseburgers.
Some people don’t understand the concept of applying the rules and balancing them with customer service. I’d fire the employee responsible for doing this stupid thing. They just cost Dillards thousands of customers. Dillards should not just apologize but offer this guy a few hundred dollars in free merchandise because they could lose a lot more if this guy chose to sue them.
IMHO, I don't think its "Militant Employees" so much as it is just plain ignorance and lack of common sense on the part of stupid employees. To blame Dillard's or whomever is a stretch and at least the manager did call to apologize........
Why would an employee be "militant" to begin with? Because they genuinely care about the business at which they work? Because they have a personal interest in the business? Because they have a fetish for following the rules?
Doubtful.
Because they are young and intimidated by lower management who probably bites their head off ten times a day over stupidity?
Likely.
don't blame the employee. Managers create the atmosphere in which they work.