“What will this gain? Will I have to order in fluent Mandarin in a Chinese-owned restaurant? Will I need to learn Yiddish to order in a Kosher Deli? ;)”
Probably not...but you will have to press one for english, two for spanish, and when you enter stores like Lowes you will have to read Entrada....
So I guess English is not ok ...but Spanish is.
Verizon impressed the heck outta me the other day. I called them to get another line installed at our home and the voice said to “Press One if you need Spanish” in SPANISH.
Then it just went straight to an English speaking operator. They obviously know who butters their bread. :)
Think other companies will catch on? I doubt it.