Posted on 11/01/2007 11:31:54 AM PDT by JZelle
Mayor Adrian M. Fenty says the city has an obligation to provide "high-quality customer service" to illegal aliens, which undoubtedly comes as a shock to those legal residents who sometimes question the efficiency of customer service.
This is after you have pressed one for English instead of two for Spanish and entered the bureaucratic maze that leads to a plethora of disembodied voices before speaking to an actual living person who transfers you to yet another living being until, somewhere in the process, someone on the other end taps the wrong button and you lose your connection, which means you have to start all over again.
Or, you just shake your head and decide it is not worth the bother, which perhaps is the unstated purpose of the official merry-go-round.
Perhaps it does not go down this way if you are an illegal alien who speaks Spanish. Perhaps the illegal alien is helped immediately and comes away completely satisfied with the city. I have no way of knowing what is what, because I do not hang out with the illegal aliens at Home Depot on Rhode Island Avenue Northeast. I do not compete in their bladder-relief celebrations or take siestas under the front porches of nearby homes, which, of course, upsets some of the homeowners.
Few homeowners like having an illegal alien sleep under their front porch, regardless of how fatigued the illegal alien may be. It is just off-putting to have a strange man sleeping under your front porch, whether he is a legal or illegal resident or merely a drunk who has lost his way.
(Excerpt) Read more at washingtontimes.com ...
Adrian, you ignorant slut.
Unbelievable head in the sand DC crap.
And the guy that invented the automated voice systems needs to be (can’t say or I’d be banned)
Bullseye!
By pushing 2 your call will always get answered sooner and typically the operator does a better job than the operators that only speak English.
I get Spanish language telemarketing calls once in a while because my last name is of Iberian Jewish origin and looks Spanish. During the election campaign last year, I got a call from a Spanish language get-out-the-vote program. I told the caller I preferred to speak English if the subject was an American election. He responded that he did not speak English. I don't have to tell you which party this was.
ping
For me it is just a little short cut through all the other crap. The secret is that these companies train there bilingual staffers to handle more problems. Thus, you never have to go through six levels of automated phone hell.
In other words, pressing 2 does not mean let me speak to your Spanish only employee but rather it means “let me speak to you most competent person right away and do not make me talk to that bonehead who does not know what they are doing.”
Sounds like you’ve spent a lot of time on the phone with Comcast and Verizon.
I see it as an accommodation to bilingual Americans.
No, for the most part utility companies in regards to property that I own or manage.
Trust Me.
Pressing 2 will make life much easier.
Perez
I am actually on hold right now for the IRS. No request to press 1 for English, just an offer to press 2 in Spanish, otherwise you get English as the default language.
Tell me about it. I speak Spanish and always oprimo numero dos. You get a real person, on the first ring, who can actually answer questions.
My fluent Spanish-speaking wife FORCES them to speak English first or sweat trying. She figures if she can do both, so can they.
Press 2 and you would be speaking to a human by now.
LOL!! You're calling his bluff. He's lying.
Who is lying?
And lying about what?
That makes no sense. A bilingual American wouldn't need a Spanish operator, by definition.
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