Overwhelmed

Looking back, I can't really explain why or how it happened. The moon was not full. Quite the contrary; it was a mere silver cutting of a fingernail in a pristine, clear sky. It wasn't Friday, Payday, State Welfare Check Day, Psych Facility Dump Day, Rehab Reject Day, or even Taco Tuesday. Tent City was nowhere near my location. It wasn't raining, and yet it wasn't particularly hot outside either. It was really just a run-of-the-mill, clear, and comfortably warm, middle-of-the-week summer evening that gave me absolutely no warning that it planned on going straight to hell in a spectacular and brutal fashion by 10PM.

I arrived for my shift already exhausted from having been woken up three hours early by my doorbell.

I should note here that it is a rare and odd thing to hear the doorbell, since a couple of years ago I taped a professionally-made, fade-proof sign right over the frigging thing that read, DO NOT RING THE DOORBELL. I answered the door with ideas involving a slow death on my mind, only to find a gorgeous young woman with lovely pale skin and dark brown hair cut in a pixie-bob that framed a hauntingly beautiful face that stared innocently back at me with big, big, brown eyes.

She introduced herself with a smile and a tilt of her head that would have reduced a bloody-minded robber baron to a puddle of mush, and then said that she was representing [a nationally-recognized nature conservation society], and she was in the neighborhood asking for donations.

I introduced myself with an instinctive smile formed from years of genteel Southern upbringing, and I informed her that I happened to be an avid birder and photographer. She brightened noticeably- which, of course, only made her even cuter.

I informed Her Loveliness that I was a very tired and sleep-deprived trauma nurse who had gotten home from his shift a mere five hours ago, and who had only been asleep for three hours when she rang the doorbell and had to get up in only three more.

I then directed her attention to the doorbell (which by the way still had a sign taped over it that read DO NOT RING THE DOORBELL) and asked the little faun-eyed goddess, "My dear girl, what does that say?"

She looked at the sign, looked at me wide-eyed, looked down at her feet, sighed again, and said, "Do not ring the doorbell."

"That's okay. I understand. You're human. But your margin for error is a bit wider than mine. So, since I am only going to have three hours of sleep when I go to work tonight, can I use your excuse when I screw up and kill your mother?"

"Well, there you go, dear girl. Your ringing of my doorbell- when the sign clearly says NOT to- has cost me some much-needed rest; and I still have to be perfect when your mother rolls through the door with a cerebral hemorrhage."

"So since you could not follow simple directions that were posted right under your beautiful nose, bless you," I concluded, "I am going to buy stock in Halliburton with the money I would have donated to your charity."

"Next time, read the damned sign," I said acidly, closing the door coldly on the lovely young woman. The last I saw of her were her big brown eyes, looking down at the ground.

I managed to cram another hour or so of sleep into me, but I when I got to work, my butt was dragging so low that sparks were flying off the ground. I pounded down a gallon or so of high-octane Starbucks on the way, so I was exhausted and yet completely jittery to a degree that would have made Don Knotts recoil in horror.

Okay. I have been sleep-deprived before. I actually endured nearly a hundred sleepless hours when I was a sailor, during a Book-of-Revelation magnitude storm. It's just a horrible thing, really; It's indescribable. You talk to people who aren't there. You scream and rant and cuss about things that happen only in your mind. You blubber like a preschooler. You do things that simply make no sense; one of my shipmates actually walked straight off the deck into the sea. As he strolled casually toward the bulwark before falling twenty feet into the sixty-foot seas, he waved and said, "I'll be right back." He wasn't.

So in the big picture, having only three hours of sleep was not really that big of a deal. But still, I was pretty damn tired, and it certainly did not set me up well for what was in store.

I arrived to find the ER in chaos. We were three RNs and two ER Techs short. I shook my head and made haste to my area. I received report in the trauma room to which I was assigned. The patient I inherited was in a state of constant, continuous seizures and had crawled down to the front desk of the hotel in which he was staying during a lull after being in his room, seizing, for three full days. He was, of course, a bloody, stinking mess. And yes, he was still seizing when I got there. It turns out that his seizures were brought on by a huge brain tumor, about which he knew nothing until he was told later.

Like it or not, an ER nurse has to get his/her crap together pretty damned quick in a case like this, sleep-deprived or not. So within five minutes of dragging my sorry butt into the ER, I was wide awake and pushing what seemed to be a gallon of Phenobarbital into this guy in an effort to stop his One Big Seizure, all the while ensuring that I was within the dose parameters, ensuring that the chart was up-to-date, tackling the neurologist to get him to sign off on his verbal orders before he left the ER, and preparing to call report to ICU.

By the time I got him to ICU, he had been seizure-free for nearly an hour. Better living through chemistry.

I got back to the ER to find every one of my three assigned rooms occupied. No biggie, I thought, picking up the charts. But in looking at the chief complaints, I got that horror-movie feeling: the patient in Room 1 was a young developmentally-disabled adult female with a history of congenital heart defects, whose complaint was shortness of breath and a "fluttery feeling in the chest." In room 2 was a factory-fresh baby with a fever. The new occupant of the trauma room was a really old man who fell and hit his head and was brought in with an altered level of consciousness.

I began to mentally chew the Triage RN out, but then I looked on the computer at the waiting list for triage: we were royally and disastrously swamped. All 3 of my patients came in by ambulance or Medic unit. We were empty when I got to work an hour ago; what the hell happened!?

So, let's see here... I thought. The newborn could have life-threatening sepsis; The young woman could have a life-threatening cardiac arrhythmia; the old man could have a life-threatening head bleed. Who the hell do I see first!? The baby trumped them all. I called the charge RN and told her that I was up to my eyeballs in really fouled-up people, but that I needed to see the baby first. She held the line while I tended to the baby. And the baby was really, truly, desperately, sick.

While the young mom held her mewling, shuddering newborn first child in her arms, I managed to punch a 24-gauge catheter into the baby's left hand. I got it on the first try, but it was still a nerve-wracking, brutal business that left my hands shaking, my scrubs wet with sweat, and the poor young mother an emotional train wreck. Dad stood by mom quietly, holding her hand and being a rock of stability, but he was horribly pale and drawn by the time my awful (but necessary) work was done. I left the room with a full "rainbow" of pediatric blood tubes plus a blood culture. It was hard to look Mommy in the eye after putting her little boy through that torture, but I knew worse was to come for him. Leaving the room, I looked at my watch: I was barely two hours into my shift.

While a wonderful ED Tech assisted the MD with the baby's lumbar puncture, I swept into the room of the patient with heart palpitations. She was a quiet, sweet, happy young woman who was in supraventricular tachycardia. Basically, her heart's natural pacemaker had decided to run amok, and needed to be dope-slapped back into the program. She was pain-free and her sats were 99% on 2 liters of oxygen, but she still had that "icky" (her words) feeling in her chest. The MD was waiting for Respiratory Therapy to arrive so we could attempt a chemical cardioversion with Adenosine. And that meant that I had to be there to push the meds and monitor the patient's physiological response.

Trauma 1 was a a sheer, bloody nightmare. He was taking Coumadin for atrial fibrillation and a beta blocker for his blood pressure, had stood up too quickly (according to the caregiver as stated in the medic's "run" sheet), and promptly fell like a tree to the dining room floor. His right face was a bloody pulp and was swollen so severely that his eye socket was completely obliterated save for a small narrow slit. I could almost see the hematoma grow with each passing second. Oh, damn, I thought. This guy's got a head bleed for sure.

The guy already had a large-bore line in him courtesy of the medics who transported him. Off he went to CT.

I called the charge RN again and told her my status. She monitored the baby and watched for the elderly man to come back from CT while I slammed the Adenosine into the young woman and got her heart squared away. She went home a half hour later, in sinus rhythm.

The old man had a devastating head bleed that wiped out the entire right hemisphere of his brain and invaded his cerebellum, and he was not long for this world. I called his family. It really sucked. They came in and insisted that we reverse the DNR on the patient. The MD told them that no matter what we tried, the man was going to die because the bleed was just too far advanced. They finally realized that this was it, said their goodbyes, and let the man die in peace.

Meanwhile, I got the baby ready for transport up to the Neonate ICU and called report. Mommy was pale, shocky, and silent. I tried to reassure her as best I could, but what can you say to a mother whose only baby might still die in spite of a perfect pregnancy and delivery, and whom you had just tortured by shoving a needle into his tiny hand?

I filled out the after-death paperwork on the elderly man while the family spent an hour saying goodbye to someone who had left long, long ago. They could have stayed all night, if that's what it required; I didn't mind at all. I know how tough that is, having lost both my parents some years ago. The family finally left, singly and as couples, and the empty shell that had once housed Grandpa/Daddy was sent to the basement in a plastic bag.

I had a brief respite, and I finally ate lunch- a roast beef sandwich with baked potato soup I had picked up from the store on my way in since I had no time to make something at home.

He was a 42-year-old man who was playing baseball with his kids at a picnic the previous evening. He and his wife had been intimate later that night. He woke up at roughly 3:30 AM with "heartburn," got up to take an antacid, and collapsed on the bedroom floor. He was blue, pulseless, and his extremities were stiffened when he arrived. His wife was with him, clad in her robe and slippers. She stood in the corner of the trauma room watching, terrified, as we tried every frigging trick in the book to bring her husband back to her. The Social Worker finally took her out to the waiting room when the poor woman had hit her limit.

Not that we had much of a chance. His youth had ultimately been his undoing. Older people tend to do better with heart attacks than younger people do. When younger people have them, the heart just seems to "blow out." And her husband had the huge misfortune of having what we refer to as a "widowmaker"- a blockage right above the junction of the Left Anterior Descending and Left Circumflex Arteries, both of which provide blood to the left ventricle. As a result, his left ventricle was utterly destroyed.

(Now the brutal reality of life is that if a person was to drop dead right in front of the you with a cardiac arrest and you immediately started CPR, that person would still probably die. His chances are certainly better than if you did nothing, but they're still crappy. But the reason we teach CPR is that even a crappy chance is better than no chance at all.)

We tried everything on this man for the best part of an hour. I mean, everything. We had ER people pulling out their ACLS books trying to find something they may have missed, but finding that we had missed nothing. No drug, no compressions, no amount of energy delivered to the heart was going to bring this guy back.

We failed. And this lovely woman, his bride, his lover, the mother of his three boys, was a widow. Just like that. I stood quietly in the counseling room with the MD as he told the woman that her husband was dead. I stood still and silent, dumb and useless, as she screamed No! again and again into the carpet and her fatherless sons, shocked and pale, held onto her.

The charge RN kicked me off the floor for the last bit of my shift, all of twenty minutes. She did the paperwork. She did the processing. I walked down to the snack machines and dropped coinage for a butter horn and some milk. I sat in the cafeteria silently, watching the TV in the break room but not really attending. I threw the uneaten butter horn in the trash. When I returned to the ER at 0700, change of shift was in full swing and all of my rooms were empty.

The Social Worker stopped me on the way out. She gave me a hug and reminded me that she was there for me too, and not only for the patients and their families. This SW is a real pearl, one in a million, and a dear friend. I think she saw something that I didn't. I was just functioning on adrenaline by that time.

I tossed my stuff in the locker and left. I remembered during the drive home that there was a mandatory ER staff meeting that morning. I shrugged and kept driving home through a cloudless morning that promised high temperatures.

I dragged myself up the steps to my front door. As I fumbled with the keys to unlock the door, I noticed an envelope resting on the threshold. I stooped to pick it up with a sore, graceless "Oof," and noticed that, oddly, no writing was on the envelope.

I fumbled to tear the envelope open, and I pulled out the card. ON the front was an Audubon watercolor of a Cedar Waxwing. Inside the card were a couple of lines written in plain script with pencil:

Dear sir: I am very sorry for having woken [sic] you up. I didn't mean to. Please forgive me, because I feel so bad about it.

I bonked my head against the door with a dull thud and stared at the card for awhile. I thought about how rude I had been to the beautiful, harmless young woman whose only sin against me was ringing a damned stupid doorbell. I remembered the venom with which I spoke to her, and I felt unfathomably horrible for it, wishing that I could do it over. I unlocked the door, hobbled inside the quiet house, shut the door behind me, slid down to the floor with my back against it, and cried.

EPILOGUE: I was able to contact the local chapter of the organization for which the lovely young lady was collecting contributions. I gave her a dozen roses and my most heartfelt apologies, in person, and a large contribution (which is to an organization to whom I habitually contribute). She and I have since become great friends, and she enjoys coffee and bird watching with my wife and me.

I don’t know why I didn’t disconnect the doorbell.

Possibly because you know in your heart of hearts if you disconnect the doorbell, the next attractive, naive young lady with letterhead apology stationary waiting for use in her briefcase will knock, "because she thought the doorbell was not working".

And if you put up a picket fence with a Sentinel dog inside, the commotion from EVERY passing attractive, young lady who is peddling the latest whizbang concept or product will be guaranteed to disturb your sleep.

Consider further the notion you are now deprived of the use of a convenient accessory for your house BECAUSE you are unsafe from random and continuous MISUSE of that accessory (the doorbell) by poorly educated, poorly raised young adults.

May I recommend to your attention Marvin Olasky's book "The Tragedy Of American Compassion" wherein he outlines the false premise(s) of America's outlook on charity.

Your initial in loco parentis speech nailed it perfectly.

The young lady should have heard it FROM HER parents years before you delivered it to her in their stead.

I was distressed to see how far you deviated from your initial premise by the end of your composition.

Best regards,

I’m sorry... I’ve read the poster’s work before and thought it witty and incisive.

I suppose upon reading this one I found the constant grim, witty, black humor a little tiresome, sort of like cop humor. We all know how stressful ER work can be, we’ve been treated to it on television for decades. I almost had the sense that the poster was trying to write a new ER drama, or perhaps a treatment for the existing one(s).

Further, I too used to work the midnight shift and found daytime solicitors annoying. However, I’ve found a solution — I don’t open the door to ANYONE unless I’m expecting them. Nor do I answer the phone unless I’m expecting a call. I found the gentleman’s fury, and subsequent browbeating and guilt tripping of the unfortunate solicitor to leave me quite unmoved as to the gravity of his plight. Apparently she didn’t know who she was waking. Generally the solution to having one’s sleep interrupted is simple. Go back to bed.

Peggy Noonan wrote a couple of weeeks ago about the casual rudeness of people like your lovely conservative fundraiser. It’s worth looking up on OpinionJournal.com. This kind of behaviour is so common we hardly notice it. It’s not just the doorbell ringing.I get off at the train station and some petition signature collector jackass blocks my way our and demands to know if I’m a registered voter.

This behaviour is everywhere.

Look at this(excerpt):

http://www.ahrp.org/infomail/05/11/28.php

Alliance for Human Research Protection AHRP is a national network of lay people and professionals dedicated to advancing responsible and ethical medical research practices, to ensure that the human rights, dignity and welfare of human subjects are protected, and to minimize the risks associated with such endeavors.

Marketing Drugs by Marketing Sex--Cheerleader Sales Reps

Mon, 28 Nov 2005

Readers, but not the medical community, may be shocked by a front page story in The New York Times that sheds light on yet another unseemly pharmaceutical industry strategy for pushing brand name drugs. The industry's most effective drug marketing strategy is to hire cheerlers as sales reps whose "educational" methods can be relied upon to sell drugs--"There's a lot of sizzle in it." Indeed, demand for cheerleaders by the pharmaceutical industry has led one enterprising entrepreneur to form Spirited Sales Leaders.

The Times reports that research confirms that cheerleaders' seductive charms are effective at enticing doctors to prescribe name brand drugs with abandon--never mind the adverse consequences for patients. Pharmaceutical companies don't ask cheerleaders what they majored in, and a lawsuit against Novartis charges that the company encouraged using sex to make drug sales.

Pharmaceutical companies deny that sex appeal has any bearing on hiring: "Known for their athleticism, postage-stamp skirts and persuasive enthusiasm, cheerleaders have many qualities the drug industry looks for in its sales force. Some keep their pompoms active, like Onya, a sculptured former college cheerleader. On Sundays she works the sidelines for the Washington Redskins. But weekdays find her urging gynecologists to prescribe a treatment for vaginal yeast infection."

"Some industry critics view wholesomely sexy drug representatives as a variation on the seductive inducements like dinners, golf outings and speaking fees that pharmaceutical companies have dangled to sway doctors to their brands."

"Dr. Thomas Carli of the University of Michigan who has led efforts to limit access to the representatives who once trolled hospital hallways, said the seduction appeared to be a deliberate industry strategy."

Best regards,

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