You’re right. Nothing wrong with that at all.
I’m sure those customers are deeply appreciative.
“I’m sure those customers are deeply appreciative.”
Nobody has the right to be your customer if you don’t want them to.
These people called customer service on avg 25 x a month - 4x more than other customers.
My guess is the 1000 customers they fired were responsible for a significant amount of wait time by other customers.
Bravo sprint.