I’ve been a loyal Sprint Customers for 6 years. No problems. Then last December I added a line and the billing nightmares began.
But did I call customer service? No sir.
I went back to the retail store and loudly made myself a PITA.
Those poor clerks! I had them call customer service. And I stood around for an hour or so while they were on hold with their own customer service.
And since I was tying up the retail staff at the store, there were other customers waiting and waiting. I’d tell them how Sprint billing was screwing me over - big time.
I can’t believe the Sprint retail stores don’t have a “hot-line” number for employees to call, but they don’t.
This happened 4-5 times. Each time I got an incorrect billing.... back to the store I went.
Boy, I wish Sprint would “No Thanks” me!
Oh great - you just got Sprint to “fire” their retail store! :-P
Thats what pushed me from sprint.
I was in the store and a tech couldn’t figure out the problem so they sent me to a side room to call the corporate service #. The same # I called earlier from home.
After 5 min on hold, I hung up and spoke to the manager. He explained ‘this is the way we do things’
I then explained how I do things, well peppered with vulgarities, and said they and the company they work for can go f...fly a kite :)
Been a very happy Tmobile customer ever since.