Well, that sure described my 3 hour nightmare with Verizon yesterday. I didn’t get rude; I got all manner of I’m sorry’s but no joy in fixing the real problem.
When I lived in the sticks, I had a phone line just for my computer. Periodically I got static so bad I couldn’t get on line. It was always “your equipment”. A repairman told me early on the lines were 75 years old. I called for repair and the guy told me to unplug the computer from the line and it would reset itself and the problem would be cured. Like an idiot I believed him. It didn’t work so when I called back I got someone else and after some argument she finally told me “OK I am going to put in an order for repair, but if the repairman can find no line problem, it will cost you $85 an hour. Needless to say the guy found the problem and fixed it.
The next time, I called on the bad computer line and static was so bad she could hardly understand me. After looking at my account, she said you have another line, why didnt you call on that line. I told her because she wouldn’t believe me that I had a bad line. She got pi@@ed, poor broad.
OB