When I lived in the sticks, I had a phone line just for my computer. Periodically I got static so bad I couldn’t get on line. It was always “your equipment”. A repairman told me early on the lines were 75 years old. I called for repair and the guy told me to unplug the computer from the line and it would reset itself and the problem would be cured. Like an idiot I believed him. It didn’t work so when I called back I got someone else and after some argument she finally told me “OK I am going to put in an order for repair, but if the repairman can find no line problem, it will cost you $85 an hour. Needless to say the guy found the problem and fixed it.
The next time, I called on the bad computer line and static was so bad she could hardly understand me. After looking at my account, she said you have another line, why didnt you call on that line. I told her because she wouldn’t believe me that I had a bad line. She got pi@@ed, poor broad.
OB
As much as I dislike Verizon, I have yet to find a better alternative. They are all plagued with customer service people who just don’t care if they solve a problem or not.
Some years ago (about 20 to be more precise) I was having an ISDN line installed. 9 months later it was still not working. I happened to have the phone number, given to my predecessor some years prior, of the desk actually at the switch at the local CO. I called it and got an “old guy”, who within 2 hours sent his assistant down to the office with test equipment and they had the problem fixed by noon. That would never happen today - all the “old guys” who really knew their stuff were laid off or retired.
Now even their repair technicians call the same numbers we do to get repair. Unbelievable.
The only service of ANY phone provider I have no problem with is my cell phone.