[ChildOfThe60s]

After 30 days the bank had not responded and so on December 10 the court ruled in Mr Purcell's favour

Hah! The mouse that roared. ROTFLMAO.

This, more than anything else defines bank's attitudes towards customers.

[GovernmentShrinker]

A spokesman for RBS said: "We are looking into this as a matter of urgency,

One would think . . . I imagine what they're really looking into is precisely which employees of the legal department are about to be unemployed.

[DugwayDuke]

Reminds me of an article I read several years ago about bank charges on insufficient funds. According to the article the banks had a policy that they would process al the drafts occurring on a day in decreasing order based upon the amount, the largest check first.

This has the effect of increasing bank charges for over drafts. Suppose a customer writes five checks, one for $1000 and four for $10 each. The customer has $1005 in his account. If the largest check is processed first, then there are four overdraft charges. If the smallest are processed first, then there is only one overdraft charge. At $30 a pop, the customer fees are increased from $30 to $120 all for the same situation.

[IronJack]

What banks apparently fail to realize is that the money they control belongs to someone else! NONE of those deposits are their own. So when they try to cut corners by restricting access to your own money, or by charging you fees to gain that access, you are entitled to be outraged.

Practically every bank I know has cut back on its services -- no more returned checks, no more reconciliation assistance, no stop-payment orders, no money orders, even a limit on the number of withdrawals and deposits per month -- unless you're willing to pay a fee for each service, or keep some astronomical balance in your account(s).

Somebody somewhere is going to open a bank that is less concerned with making money than with serving its customers. And he's going to corner the market.

[Frwy]

Score one for the people.

[Sender]

My bank hopes and prays that people overdraft with their debit cards or checks. They charge $30+ for each occurrence. One day when I didn't realize my wife had paid a large bill, I stopped at the grocery store and overdrew by about $2. There is no notification, it just says "approved".

Later in the day I drove through McDonalds for my grandson and spent $4, then I later bought a coke for $1. All were approved with no notification.

When I got home I found my account $100 overdrawn due to $90 in charges. I asked the bank to change my account so that any overdrafts would be denied at the POS. They said there is no way to do that, all overdrafts will continue to be approved with no notification and I must pay all the charges.

Now I realize that it's my fault that I overdrew, but why can I not be advised of that fact at the POS? The system knows the funds are not in the account. There should be a question such as "If you continue with this transaction there will be an overdraft fee. Continue? Y/N".

I think the banks love this source of extra revenue.

[magslinger]

This, more than anything else defines bank's attitudes towards customers.

This defines most banks attitudes. In my experience the big banking conglomerations are all like this. You know the ones, you have problems keeping the name straight because they change it every few weeks. I refer to them generically as Nocturnalaviationbancorp. I used to do my banking with a couple of such.

I now deal with a small town bank. Their branch is a half mile from my home. They recently celebrated their 70th anniversary. I have no doubt that they will be in business for at least 70 more. The staff, from the branch manager to the newest teller is uniformly friendly and helpful. This is true even with the main branch. Many of the tellers remember my daughters from when I would bring them in while doing my banking. Those daughters are now customers there, too. Every other customer I have ever talked to is equally satisfied with their service.

[BluH2o]

RBS (Royal Bank of Scotland) has been on a acquisition spree for some time now. One of their acquisitions, a bank where I've had my Mastercard account for fifteen years.
The card was not heavily used and the monthly balance almost always paid off ... my Mastercard was used mostly as a backup to my AMEX card ... not everyone takes AMEX.
Anyway, this past October I noticed a late charge (about $45.00) on my statement. I called to find out why the late charge. I was told it was 2 days overdue, the payment goes to an business address some 800 miles miles from where I live. Long story short, I was speaking to a rude female who acted like I was a deadbeat ... my credit score is top ranked. She would not drop the charge so I asked her what does it cost to bring a new customer onboard? Surely more than the amount of the outrageous late fee ... because, as we speak, I'm cutting up your Mastercard ... and after 15 years our business relationship is over.

[B4Ranch]

I wonder if he has closed his account at that bank.

[engrpat]

In the 1950's (don't remember the exact year) a judgment was rendered against the Southern Pacific RR in Tucson. The SP didn't pay so a order was issued to the sheriff and he went to the depot and handcuffed himself to the Sunset Limited. The SP had the check there in no time. Some times you have to do what you have to do.

[Bob J]

My mathbe off but it sounds like this guy bounced about a hundred checks.

[A. Pole]

Wow

[LibKill]

Edmund Blackadder: Look, for God's sake, McAdder, you're not Rob Roy. You're a top kipper salesman with a reputable firm of Aberdeen fishmongers. Don't throw it all away. If you kill the Prince they'll just send the bailiffs 'round and arrest you.

McAdder: Oh blast, I forgot the bailiffs.

[gcruse]

"The confusion was cleared up at the branch."

Heh. Love that Brit understatement.

[WIladyconservative]

My bank has something called a PRA (Personal Reserve Account). If I overdraw they will "lend" me up to $1000 until the next pay period (15th or the 30th) without interest or fees.

If I pay off the PRA before the next pay period it costs me nothing. If I choose to carry that balance forward (or forget to pay it off) the interest rate on that short-term loan is a few bucks a month and a $15 monthly fee.

They even call me when there is suspicious activity on my account! I have no fees on my checking account and don't carry much of a balance either. I love my bank!

[Graymatter]

Don't get between a laddie and his due!

[Cacique]

btt

[RKBA Democrat]

Lots of complaints here about banks. So what's so hard about joining a credit union instead? Most offer better service at a lower cost.

[G Larry]

"The confusion was cleared up at the branch."

They were confused about the concept of accountability.
They didn't know it applied to them.

[Almondjoy]

Wow talk about extortion.. this idiot borrows money from the bank without taking a loan and that extorts the fees back out of the bank.

This should be felony robbery and he should be put away for 15 years.. that will teach him.

Unbelieveable.

[Grizzled Bear]

While assigned overseas I was responsible for getting welcome gifts for newcomers. The unit 'booster-club' funded it. I received a check from the booster-club and deposited it into my credit union account. The check, written on an account at the same credit union bounced.

This credit union charged me $15 for the bad check. Can someone please explain why I should be charged for depositing a bad check, in good faith, that someone else wrote?