I've heard from friends that Washington Mutual has good service for a large bank. US Bank, BofA and Wells Fargo are all terrible.
tellers? I haven't used a teller in 15 years.
Go with a credit union if that option is available. Down home service with modestly better returns. And federally insured of course.
Join your local credit union. You'll get much better service there. If you are in the military, join USAA...or PenFed or Navy Federal. Problem solved.
Their is one way for consumers to benifit from this system. If you find a "new, small, competent, friendly bank", buy stock in it if possible. It WILL be taken over by US Bank, or another equally repugnant uber bank.