Home Despot is a disgusting company to deal with.
I have a long terrible horror story about getting two doors installed...
I will NEVER buy as much as a carpet tack from that company.
These outfits like Home Depot are OK - just OK, not great - for stuff you can just carry home yourself. For actual home improvements, they are a disaster. I am in that business and I hear it all the time from my clients. If anybody has ever had any work done by them, they will never do it again.
If you think HD is tough to deal with as a customer, be glad you're not one of their suppliers.
I had to take this sorry assed organization to freekin COURT to get them to honor a stinkin 200 buck rebate! Nardelli sucks.
Hey if they don't provide good service, there is always LOWES. :)