I remember the first time I called the Insurance Department after W was elected, and talked to someone who made sense. I'd have walked to Austin and hugged him!
Richards hired a bunch of nincompoops for huge salaries, and it was almost impossible to do business.
"When will I get my tax forms?"
"We're redesigning them, and we don't know when they'll be ready."
"But they're due on the 15th; can I use last year's forms?"
"No, you have to use the new forms."
"Will the new forms be ready and distributed in time for me to complete them and submit them by the 15th?
"I don't know when the new forms will be ready, but if you don't submit them by the 15th, you'll owe interest and fines."
"Thanks so much for your help."
It wouldn't surprise me if the elder Bushes were friends with Ms. Richards; they seem to be friends with Bill Clinton.
Barbara Bush detested Ma Richards and that is probably an understatement. She went on the campaign trail in 1994 after Ma dissed her son. No love loss there.