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Perhaps this explains my experience at the dentist this morning.

I arrived at the dentist's office at 7:45, and the girl at the desk (who couldn't have been 21 yet) informed me that they gave my appointment away.

I asked why.

She said because I didn't call to confirm.

I said, "But I had an appointment."

She said that I never called to confirm, so they gave my appointment to someone else.

I replied, "So tell me again why I made an appointment."

She said, "Well, you need to confirm the appointment, or we're gonna give it away."

I stand there for a few seconds, thinking, "Surely now she'll offer to reschedule me, or try to work me in, or even let me speak to someone else."

Silence.

So I said, "Well, looks like I'm late to work for nuthin' . . . thank you," and leave.

It was such the Seinfeld moment. "I don't think you do. If you did, I'd have a car. See, you know how to TAKE the reservation - you just don't know how to HOLD the reservation, and that's really the most important part of the reservation, the holding. Anybody can just take them."