Watching the movie you aren't sure who's who among the passengers (you pretty much do know the flight crew). The man saying "tell my wife I love her & the boys" was probably Beamer, man talking to his mother probably was Bingham. You get only snippets of these gut wrenching last conversations, "my will is in...", "I love you...","the combination to the safe is...","tell my brother...".
The Discovery channel did the whole emotional thing with the phone calls. This movie was unlike that, had a different focus. You did not feel like a voyeur, you felt like you were there.
To tell you the truth I had no idea who was who? I found out after the movie online. The actor that Played Tom Brunette I was expecting him to resemble Tom who was a dark haired Man, not a redhead? The only character I did know was Sandy and Cee Cee. But it did not bother me during the film for it was such a roll a coaster ride I had no time to figure out who was who......