Dell is no doubt aware of this and is getting ready to ride the upswing.
"PC sales in India have traditionally been slow, with consumers reluctant to buy machines that cost more than $1,500. But a spate of low-cost PCs from local manufacturers hit the market in 2005, pushing sales to about 5 million units"
"Dell CEO Michael Dell said Monday the company would employ 20,000 people in India in the next three years, doubling the current headcount of 10,000"
At current levels of 10,000 employees and 5 million units sold in India, that would be 500 computers per year per employee, which is less than two per day per employee. They must work for peanuts and curry.
My contact with Dell customer service late last year was frustrating and disappointing.
I suspect all my phone calls were handled in India, although the CSRs always gave me names such as Mary or Ken.
After formatting the HD and reconfiguring the RAID, I haven't had any problems, though.
Great!!! as long as they do not try to talk to us on the phone. I ALWAYS try hard to unerdstand an ESL person, but business is business and if I cannot understand, I request a person more fluent in ENGLISH. If they cannot accomodate, I call back later.
IBM's planning on hiring another 20,000 in India also.
Hey Mikey, how 'bout hiring some Indians that speak English well enough that I can converse with them when I call about my Dell?And, while you're at it, how 'bout training those ESL folks so they know more about my Dell than I do?
Dell support from India: serving as the best world-wide example of "Customer No Service*".
Copyright 2005, Clark Howard
Why don't we just kick these damn companies out of here...let them go to india and then tariff the $hit out of their products when they attempt to do business here...
After 4 Dell computers, I was already through with them. Quality had gradually decreased, tech support is apparently located in some outpost in Bangladesh, and now they seem to want to outsource everything else. Goodbye, Dell; enjoy Calcutta.