Yes, he's in a fly over city, and at a peanut whistle station, but is his analysis wrong, partially right or on the money.
Never mind his motivations. I found in the limited space allotted, he was probably right about 75-85% of the time as to how callers on the national shows are handled. Yes, there are always exceptions to those rules, but to give the details to everyone would miss the point.
The way they do it in Cedar City and the way they do it in, for example, Chicago (I retired after a number of years doing radio there at what used to be WJJD
now WYLL 50,000 watts at 1160) are not even similar and yet he pretends to know what they do and how they do it. It's a whole lot different in the major cities, but it isn't something you fully realize until you get there.
But then again, I was a smart-a$$ when I first got into the business also so I should not be criticizing.