I've had Direcway for about a year and a half. I like it lots.The only problems we've had are from time to time we move into an area where the signal is difficult to lock on to. I've had to call for help in those instances.
We have had DirectWay for quite a while. It does have problems and it is far slower than advertised. I am not especially impressed with our roof looking like a TV station.
We have no option. We live on a road without cable and old phone lines that will not support modern technology. Any calls for help are to India. I hate asking the person to repeat what they say so often. They are patient and I have learned not to be in a hurry when dealing with them.