We have had DirectWay for quite a while. It does have problems and it is far slower than advertised. I am not especially impressed with our roof looking like a TV station.
We have no option. We live on a road without cable and old phone lines that will not support modern technology. Any calls for help are to India. I hate asking the person to repeat what they say so often. They are patient and I have learned not to be in a hurry when dealing with them.
I've never had a problem with it being slow. Setting up after moving can be trying tho. It's not like Directv where you find the signal and you're done. You have to lock on to the signal in two different ways.