Honest - this happened to me. I went to a drive-by, placed my order, the girl told me my total, asked me to drive around, at the window, took my money, gave me change, then asked me, "Now, what was it you ordered?" I said, "You mean you took my money, gave me change, and don't know what you charged me for?" She replied, "Well, if it's wrong, we can change it."
Total corporate fools allow such idiots to greet their customers. Those belong hidden behind a mop.
White, black, hispanic, Asian, other...McDonalds isn't drawing the cream of the crop.
Husband and I found a wonderful African American lady at the drive through. She was so friendly and helpful. We weren't surprised a few weeks later to see she left McDonald's quickly. We bet she received a job offer on the spot from someone who noticed her people skills and snatched her up. She was too good for McDonalds.
She probably pushed the wrong button. At least with the system we had when I was at McHell the Transaction button would clear an order off the screen, if you worked up front a lot you got in the habbit of pushing that button when you got the change (order of operations up front was take the order, assemble the order, take the money, give the change, next customer), which was bad in drivethru (where you give the change before the order and possibly even before assembling the order). And once that order was off the screen it was gone, there was no "whoops" button.