They hired a new guy from Target,he is going to change the stores. Make them more appitizing.
Unless employee morale imporves, the stores will not imporve. The same exact thing happened to K Mart in the 80s and 90s, and its reputation for poor service damaged its bottom line. People are willing to spend 10%-15% extra on items, in some cases even more than that to avoid bad customer service, a dirty atmosphere and long waits at the register.