In addition, there was the FD and PD cultures did not encourage communication. Apparently this was nothing new. I'm in a doctoral program in information science and there are already academic studies being done about 9/11 as an example of how inter-related organizations that should communicate freely w/each other, don't. The easy fix is the technology. The hard part is changing the organizational culture.
The FDNY and NYPD STILL ARENT Communicating!