"their stores are an overcrowded mess."
LOL, uh maybe cause that's indictative of the area you live in? WalMart there can't get any good help to manage that particular store?
Too many good paying jobs at Boeing, Microsoft, or Amazon I guess.
You hit the nail on the head. If a store is a "mess" its a management problem. It's also a management problem if employees are rude or disrespectful, or if there aren't enough cashiers. I suggest to anybody who has a complaint with a particular store that they call the District Manager. You will find his/her name and phone number in the customer service department. I can tell you. he/she will take your complaint quite seriously. Give the D.M. names and details as much as possible.