Posted on 07/13/2005 5:11:44 PM PDT by Mike Bates
Dell's customers are lamenting about the company shutting down the Customer Care message boards that have long been part of its Dell Community Forum, with some wondering about Dell's service commitment.
The moderated message boards, which allowed Dell customers to post and reply to questions about general order support, rebate status, warranty information or invoice questions, were shut down July 8. The company notified customers of the change on Monday with a posted message that referred customers to Dell's Order Status Web site or its online chat feature that promises to link consumers with a Dell Customer Care representative.
Longtime contributors such as "Rick," who also runs a site called DellTalk, expressed sadness at the changes.
"For those of us that have spent the past few years on these forums, we know the tens of thousands of people that the moderators have helped," Rick said in a post this week. "Shutting down the Customer Service (non technical) forums will only further the belief that Dell is focusing on business customers and doesn't care about the consumer."
(Excerpt) Read more at news.com.com ...
Will the 'customer care" be able to type in English (that is understandable?)
Sikh and Ye Shall Find
Dell had a forum?
Mike, I knew your dad, Norman~!
Yeah, he was the pride of the family.
Regards to Mom!
They used to be a forum.
Now they are agin'um.
My son's computer had a keyboard freeze going on. Tried reloading the driver, etc. Called India, who walked me through what I had done on my own.
India/Dell said, you need a new motherboard. Ben was able to get on a Nintento board and communicate with character keys, and found a kid who found and sent a driver to fix his problem.
Bottom line - no more out of the box iron here. I am buying local.
To hell with Dell.
Probably, the AOL folks who do live customer care on the internet type in perfect english, the only give away that they ain't american (besides the lack of typos and too perfect english) is their names.
Bought a Dell but will never buy another one. Too much trouble trying to get help on a problem that was THEIRS and it took us weeks to get it solved. Not Dells, no thanks, no more.
A couple of years ago I called on a problem with what was then a new HP. Talked to a guy who claimed his name was Bob Smith. Sounded a lot like Jawaharlal Nehru, so I asked him what time it was in Bombay. He was seriously offended and told me he lived in New Delhi.
Dude got a cell for posessing weed.
Dude, You're Getting a Cell!
Dell is following the loser model. Provide good products and service until you have a large share of the market. Then cut qualiy and service to maximize profits.
If amyone reading this post is ever in the market for a PC, I would strongly urge buying locally from a dealer that provides local service.
I have a Dell laptop that is just over a year old. It is now junk. It will cost more the fix than it is worth.
In my opinion .. Dell SUCKS.
Followed or replaced with, "Dude! You're goin' to JAIL!"
i met an upper level dell manager about a year ago who told me that their goal was to develop software that would allow even the novice computer user to solve their own problems.
if that didn't work, then the user would have to pay for assistance.
That's why I always buy from Dell Business. Their business and server support units are in the US. Home and general sales are in India.
If you call them, "Dude, you're going to support HELL!"
I am not expecting to have to replace iron soon, I hope. I have learned enough to do repairs and upgrades, But, when time comes to buy a new box, the local American company gets my business, Screw a bunch of internationalist bs.
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.