The VA system sucks. Imagine the efficiency of a county road crew, coupled with the attitude of a welfare "benefits" office staff. There are some in the system who care, but their efforts are blunted by those marking time.
The doctors are, in most cases, the dregs of medical schools, flunkies and junkies who stay in the medical field for the easy access to pharmaceuticals. The turnover rate is unreal. In one year I saw 5 different doctors, because my previous "primary care" physician had gone elsewhere. There is no continuity of care, and one hand does not have an inkling of what the other is doing.
I have been seen 2 hours after a scheduled appointment, and at the same clinic, was refused to be seen when I was 4 minutes late after driving through a blinding snowstorm. Needless to say I do not, and will not use the VA system again.
"Needless to say I do not, and will not use the VA system again."
Unless Vets unite to fix the system, it will never get fixed.