"Just because you're either too laxy or too incompentent to follow rules..."
Do you work at BB?
Those rules at BB are what is doing them in. Do you know that BB made 250 mil in revenue each from late fees? BB now needs to figure out where that revenue will come from instead.
BB just ain't gonna survive because of the myriad of other issues raised in this thread.
Maybe they did not "make" extra revenue from late fees even if they did itemize it separately from rental revenues. The thing is, if you hold it longer they can't rent it out again, so it seems fair to charge you more if you are late. Maybe they would have rented it again, or maybe not, but there is some sense in the old policy even if it was aggravating to the customers.
The new policy may not be better than the old. Their problem is inventory. Netflix style seems a better system than "hold it too long you own it" but they probably will make extra money by being able to manage inventory better.
Good for Blockbuster!!! I only wish I could find a business model that could make money from morons not smart enough to follow rules. And -- I mean that. With all sincerity. I'm tired of following the rules and being screwed. If I could steal money, I would.
Blockbuster is having a difficult time because the business model is changing. Apparently, you don't know that. You only want to keep ypur rentals as long YOU WANT, wityhout a penalty. Sounds like a (gasp!) LIBERAL.