Posted on 12/17/2004 5:55:00 AM PST by GreatOne
I have 2 computer problems:
1) Compaq Presario 2140 laptop. XP Pro. Dial-up modem will not work - when I try, I get the "no dial tone" message. Phone line is securely in place. Phone line works, and desktop computer dial-up using same line also works. Any suggestions?
2) Dell 8400 Desktop. XP Pro. I have Spyware Blaster downloaded, but cannot get updates. When I try, message pops up saying problem reaching server, try back later, blah, blah, blah. Uninstalled and re-installed, but no luck. Then downloaded Spyware Guard. When first tried to download update, box popped up with 3 options (think it was Norton's but not sure). Chose first option, but now when I try to update Spyware Guard, I get the same message as with Spyware Blaster. So it appears that there is a setting that needs to be adjusted, but I cannot figure out what it is.
After you clean out your spyware you should re-enable system restore in my opinion. It has been a God's-send for me a couple of times. I recently downloaded Microsoft Windows Media Viewer version 10 and it wouldn't work and wouldn't uninstall. But System restore took me back to a usable version 9.
Since the desktop works from the same wall connector, your laptop is clearly the culprit here. And if the modem is checking out on the troubleshooter, then you might look at the tiny connector wires at the outlet where the phone line plugs in as the problem. Any dirt or lint? Bent?
For a Compaq? For a laptop? I'll bet selection is limited and not cheap.
F.Y.I., I was told today that it would cost about $20 to get a new modem.
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