[tdadams]

Ten grand a year is HUGE money in India. Why would a company pay someone $80K a year when they can get the same production for $10K?

[BurbankKarl]

I bet all those stockholders are really glad.

[Walkin Man]

Why would a company pay someone $80K a year when they can get the same production for $10K?

Thats the same reason US companies use when they hire illegal aliens in place of Americans who need a living wage no doubt.

Lets see how much product these companies sell when we are all stocking shelves at Wal-Mart for minimum wage.

[FreedomCalls]

What about the big-name company call-center in India that had an employee there pull the entire corporate database off the server -- names, phone nembers, addresses, socials, credit card numbers, etc -- and told the company that if they wanted it back they had to pay a huge amount? There was nothing they could do. The FBI said it was a problem for the Indian police. The Indian police wouldn't do anything without a bribe almost as big as the ransom. The company ended up paying the bribe and quietly moving most of its sensitive operations back to the U.S.

There are huge ramifications for moving your operations into a place where U.S. laws do not apply and the U.S. legal system does not operate.

[Blue Jays]

Hi All-

Posted by tdadams:
"...Why would a company pay someone $80K a year when they can get the same production for $10K?..."

That's just it. The US companies are NOT getting the same production...not even close. My company has technical support in Chennai and Hyderabad and our customers are literally having fits over the customer service. It will be darn near IMPOSSIBLE to renew agreements with the way we've damaged business relationships due to outsourcing.

Typically, the technicians will give an anglicized name like "Ted" when they're really Atedirumulai Rassuvariathirumusao or something like that. Our clients call us to let us know they're working with "Ted" on an issue, but they can't find him. Well, we can't find him either because a search under that first name doesn't yield the person whom they seek. They use incompatible issue-tracking software, so we can't view the system to match the customer with an existing ticket and technician.

Secondly, with all the hiring happening there, fickle employees will jump ship for a few pennies without hesitation. The turnover is absolutely outrageous and training costs are escalating. Factor the security breaches, lost goodwill, and spaghetti code that someone in the USA must decipher and it's costing more than ten thousand dollars per year...

[/rant]

~ Blue Jays ~