Posted by tdadams:
"...Why would a company pay someone $80K a year when they can get the same production for $10K?..."
That's just it. The US companies are NOT getting the same production...not even close. My company has technical support in Chennai and Hyderabad and our customers are literally having fits over the customer service. It will be darn near IMPOSSIBLE to renew agreements with the way we've damaged business relationships due to outsourcing.
Typically, the technicians will give an anglicized name like "Ted" when they're really Atedirumulai Rassuvariathirumusao or something like that. Our clients call us to let us know they're working with "Ted" on an issue, but they can't find him. Well, we can't find him either because a search under that first name doesn't yield the person whom they seek. They use incompatible issue-tracking software, so we can't view the system to match the customer with an existing ticket and technician.
Secondly, with all the hiring happening there, fickle employees will jump ship for a few pennies without hesitation. The turnover is absolutely outrageous and training costs are escalating. Factor the security breaches, lost goodwill, and spaghetti code that someone in the USA must decipher and it's costing more than ten thousand dollars per year...
[/rant]
~ Blue Jays ~
...Secondly, with all the hiring happening there, fickle employees will jump ship for a few pennies without hesitation. The turnover is absolutely outrageous and training costs are escalating. Factor the security breaches, lost goodwill, and spaghetti code that someone in the USA must decipher and it's costing more than ten thousand dollars per year
Yet another example and ringing endorsement for how and why markets should be allowed to work their magic.
Then why all the ranting and raving? The problem will soon correct itself and American companies will return those jobs to Americans as they see the Indian call centers aren't quite the boon they expected.