But there is a place for anger. Zell was like the grandpa who occassionally raises his voice to succintly set you straight when he thinks you aren't grasping the seriousness of the situation. And most of us listen to that grandpa, and it is impactful, far more so than the 'timeouts', negotiating, and pleading of our parents that we become somewhat numb to.
Interesting analogy. On the mark. I remember when my grandfather raides his voice. It was VERY rare. Everyone payed attention. Even the clocks stopped ticking.
Good points