To: steplock
I have a virus and I'm just about ready to sacrifice a goat to get rid of it. From what I've been able to ascertain the virus attached to McAfee's mghtml.dll and perhaps other dlls and now I can't get ANY virus protection software to work. It first presented itself through Outlook. When I try to "send and receive" I get a message that tells me I don't have permission to perform the operation. The virus apparently locks the outlook file.
McAfee support is ZERO help. When I try to re-install I get JavaScript errors, "Access Denied". Same thing happens when I try to access their online support. I called McAfee and they told me I couldn't access their site because I have a virus. What!?? Then they tell me to pay 2.95 a minute to get the problem resolved. So, my McAfee software was the conduit for the virus and McAfee wants me to PAY THEM to fix it? I think I might explode any minute now.
I ran hijackthis and deleted everything that looks suspicious. I was able to run the online virus check at TrendMicro but it didn't find anything. I don't know what else to do. **wimper** Does anyone have any ideas?
51 posted on
08/18/2004 11:28:26 AM PDT by
hobson
To: hobson
55 posted on
08/18/2004 11:37:44 AM PDT by
nyconse
To: hobson
Also, do you know how to check your permissions on the registry. Some of this stuff can actually deny you access to your own computer. You can fix this by going on as an administrator, but be careful. Someone I know goofed and no one could get in. I eventually found a way around it, but it took much work. If you know the name of your virus, type it into google. Lots of white knights out there who will help you. I learned plenty by lurking on those sites. If you are running xp-run e-scan first to see if it is in your restore files. If it is in these files. You need to disable system restore and run it again.
58 posted on
08/18/2004 11:44:55 AM PDT by
nyconse
To: hobson
Can you run a virus scan on Mcafee's website? Or is that where you were getting the access denied message?
65 posted on
08/18/2004 12:01:19 PM PDT by
Leatherneck_MT
(Goodnight Chesty, wherever you may be.)
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