I didn't know he has MS, and I am so sorry to hear it. He is a wonderful man.
In most areas of the Country, people are not serving friends and neighbors anymore. We are just a number, a faceless warm body to them.
The Bottom Line (screw the worker, save a buck, make yourself look good) and PC (you can't tell jokes, they might offend someone)killed the rest.
You just are not supposed to have fun at work, or have pride in your job.
Ain't progress fun?