[mountaineer]

I signed up for one of AOL's free trial offers, just because we were going on vacation and couldn't use our internet provider where we were going. Now, they won't believe me when I say I want to cancel it. I've written two letters, following the directions on AOL's website, and they still won't kill the account. I expect to be billed any day now. Sounds like consumer fraud, at the least, to me.

[cmsgop]

Happend to me too, On my third call I lost control on some poor dude, it worked though.

[WinOne4TheGipper]

Call Clark Howard before you do anyything...

[Stoat]

Mountaineer, I've heard MANY, MANY identical complaints...people sign up for AOL and then they are prevented from unsubscribing, and billed endlessly.

Perhaps a class-action suit is in order?

You have my utmost, sincere sympathies and I wish you the best of luck in dealing with this issue.

You may wish to consider looking at

www.thelist.com

and

www.dslreports.com

to find another internet provider in your area.

I wish that I could do more than offer you my sympathies and good wishes...this is a terrible situation you are in. Best of luck to you.

[Sgt_Schultze]

Call your bank. Tell them you have terminated service with AOL. Inform them that AOL no longer has authorization to automatically bill your account each month. Instruct them to immediately decline any further transactions from AOL.

[Mears]

MY six months od AOL's free trial offer is almost over. Glad I caught this post.

[Brytani]

If they do bill you, immediately write a letter to their billing dispute address and send it registered, return, receipt requested. Site your two other letters (dates sent etc) and tell them to immediately remove the charge and close the account. Next move, send a complaint to the FCC.

Years back, DH and I did an AOL free trial and cancelled within the allowed time. Not only did AOL refuse to close the account, they billed us for the service and when we disputed the charges and refused to pay, they sent the "bill" to a collection agency who put it on our credit report.

Talk about a REAL pain in the rear end getting that taken off and fixed.

Learned my lesson quick on billing problems, I don't play games. Our credit is way to important to let some company ruin it.

[farfromhome]

AOL is evil. Like Hotel California "You can log off anytime you want, but you can never leave." My opinion, you are much better off using a local ISP. More responsive, often cheaper and the money you spend stays in your community. When traveling, Internet kiosks and cafes are handy to do a quick email.

[E. Pluribus Unum]

Now, they won't believe me when I say I want to cancel it.

Cancel your credit card instead.

Checkmate.

Just replace it with one of the preaprroved ones you get in the mail every week.