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Friend of mine just sent me this:

True Story -DenverAirport!!!!

This is hilarious. I wish I had the guts of this girl. For all of you outthere who've had to deal with an irate customer, this one is for you.
An award should go to the United Airlines gate agent in Denverfor being
smart and funny, while making her point, when confronted with a passengerwho probably deserved to fly as cargo.

A crowded United Airlines flight was canceled. A single agent was rebooking a long line of inconvenienced travelers.
Suddenly an angry passenger pushed his way to the desk. He slapped histicket on the counter and said "I HAVE to be on this flight and it has to be FIRST CLASS."

The agent replied, "I am sorry, sir. I'll be happy to try to help you, but,
I've got to help these folks first, and I'm sure we'll be able to work
something out."

The passenger was unimpressed. He asked loudly, so that the passengersbehind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"

Without hesitating, the agent smiled and grabbed her public address
microphone, "May I have your attention please, " she began, her voice heardclearly throughout the terminal. "We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."

With the folks behind him in line laughing hysterically, the man glared at
the United agent, gritted his teeth and swore "F*** You!".

Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to get in line for that too.

OMG TIA -- THAT's HYSTERICAL!!!

"We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14."

I LOVE it!! I do not tolerate well those with the "Do you know who I am" attitude. Go United gate agent!!