[CaptSkip]

"Yes, Dell has moved customer support to India."

Thanks. I asked one guy what time of day it was in his locale. "I'm at central time-zone"...Yea right.

Is it Dell's policy to pretend these folks are not in India?

Kind of silly if so.

[BJClinton]

Is it Dell's policy to pretend these folks are not in India?

Yup. I'm an Austinite and former tech support geek for one of their business partners. When they (Dell, AT&T Wireless etc) first started outsourcing to India they would train the new phone reps to creat a whole life story. They would get an American-sounding name (I encouraged one to call himself Hank Williams), come up with a home town and learn some American sports (again, I encouraged the same trainee to talk about how the Spurs won the Super Bowl). This was f**king hilarious until I got laid off last April.