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Is it Dell's policy to pretend these folks are not in India?

Yup. I'm an Austinite and former tech support geek for one of their business partners. When they (Dell, AT&T Wireless etc) first started outsourcing to India they would train the new phone reps to creat a whole life story. They would get an American-sounding name (I encouraged one to call himself Hank Williams), come up with a home town and learn some American sports (again, I encouraged the same trainee to talk about how the Spurs won the Super Bowl). This was f**king hilarious until I got laid off last April.

56 posted on 01/05/2004 10:36:04 PM PST by BJClinton (If Howard Dean had his way, Saddam Hussein would be in power today, not in prison)

"They would get an American-sounding name (I encouraged one to call himself Hank Williams), come up with a home town and learn some American sports (again, I encouraged the same trainee to talk about how the Spurs won the Super Bowl). This was f**king hilarious until I got laid off last April.

Sorry you got laid off [BTDT], but that had to be entertaining!