[Texaggie79]

"English-speaking workforce"

That's the key words. As long as I can understand them on the phone, I don't give a crap what country they are in...

[freebilly]

"The shift of North American technology jobs to low wage countries like India cannot be stopped because not only are Indian companies a third of the cost, but they actually are better," said Pradeep Sood, president of Indo-Canada Chamber of Commerce.

I take the source with a grain of salt, but I had dinner with a couple of Indian engineers a few nights ago. These guys are brilliant, personable, and have a great work ethic. I'd say that 6 million jobs going to India may be a conservative estimate....

[F16Fighter]

"As long as I can understand them on the phone, I don't give a crap what country they are in..."

As many of us can attest to, understanding most federal workers babble in Washington DC can be quite a challenge.

Our barely-articulate New Jersey state government "workers" here in Trenton may as well be foreign nationals for all their communication skills.

[TeleStraightShooter]

That's the key words. As long as I can understand them on the phone, I don't give a crap what country they are in...

A good chunk of them are in this country, taking jobs away from your neighbors.

But then again, we do live in a world economy........

[maui_hawaii]

I've called India a few times. Accomplishing what you say is a crap shoot.

[I still care]

The thing is, usually you can't. And if you can, often the service is terrible. How many times have you called computer techs and not been able to understand a word they say?

I have been having really bad problems with DirectTV this year. I have been on the phone with them at LEAST 15 times with them the past two months. Nothing I ever say ever gets entered into the computer.

After 3 missed appointments ("We have no record of that appointment in the computer") I finally called up and just cut off my service last month, and guess what? I got a bill for this month.

Someone told me that DirectTV has outsourced their customer service to India. I don't know if that's true, but I would love to find out. It would explain a lot.