Hi all, new to the forum. Let me tell you about my latest experiences with Direct TV. I've had Direct TV for six years now. I wanted to upgrade to an HD DVR. Because I am an existing customer I had to jump through hoops and explain to them what Dish is offering. After about 4 hours of hold time on the phone and some broken promises by sales reps, I prevailed. So I'm home today waiting for the tech, I get a call and he isn't coming. They don't know when they can reschedule. I was about to switch a month ago after Direct TV pretty much told me I was lying about my conversation with the first sales rep.
i have had terrible service from Dishnetwork
As of now they have missed 4 service calls to add equipment with no service calls
I do not know how theyt stay in business with such terrible service and follow thru
Also you stay on hold for ever with them
I advise every one to stay away from them