Up until recently I contracted tech support for a large university in TX. We had over 1500 PC's and just 100 Apples. Yet we had over 3 times the repairs on the Apples as the PC's.
Monitors were the worst. They would fail right and left. Even brand-new out of the box. And since we were an authorized Apple Service Center, we had to fix the brand-new ones. We couldn't send them back.
The repair manual for the large Apple monitors specified the needed disassembly tools as "a sharp finger nail file and a dozen wooden popsicle stick. And no, I'm not kidding.
Instead of just being able to pop the case off the monitor, you had to pry a gap open with the finger nail file and then wedge a popsicle stick in the gap. You would continue this, working your way around the case, until about 3/4 way around, the case would suddenly pop off and go flying across the room. Kinda like breaking down a tire.
Ever wonder why the G4 Cube disappeared so fast? Out of 40 we had 6 basically smoke and melt. Why anyone would think you could package a whole computer in a 1 foot cube and depend on convection cooling.
And then there's my personal favorite - The Apple Color Laserwriter. The only color printer on the market that required regular OIL changes. And you didn't dare bump, move, or shake the printer in any way, or the silicone oil would slosh out all over the table. And was almost impossible to clean up.
And if you ever turned it off, it would take about 20 minutes to cycle and come back online.
Is it any wonder we are in the process of phasing out all Apples at the University.