It is not just the governmental bureacracy that has lost its collective mind. Have you dealt with an insurance company lately? Or any other organization that is not a sole proprietorship? Stupidity and ineptitude play a starring role in every last outfit in the country where there are more than a handful of people. Any time you hear “It is our policy that ...” you know that you are dealing with people who are too stupid to make a decision on their own. Now when you have to deal with “an organization” you get a choice of an AI programmed by an idiot, or an actual idiot who can barely express themselves in standard english.
Have you dealt with H R ?
That didnt really exist 50 years ago.
We’ve been in Imprint Hell for a couple of months, after Shell ended their basic fuel cards through Citi. They transferred all their financial stuff to Imprint, which issued everyone MasterCards.
We do not want a credit card forced upon us. Plus, we never received them in the mail, so they could’ve been stolen from our mailbox. It’s impossible to call and report it because AI runs the show. It’s impossible to call and cancel your account. It’s impossible to speak to a human unless you speak the words, “I agree”, to the AI gatekeeper, forcing you to agree to Terms And Conditions. Per legal sites I’ve researched, a recorded verbal “I agree” over the phone is the same as signing a contract.
Innocently living our quiet life, and this “organization that is not a sole proprietorship” you refer suddenly invaded us.
We’ve filed a case with our Attorney General’s office, and they’ve become involved. Whether or not the AG can help is questionable.
As the old saying goes
“There’s no reason for it. It’s just company policy.”