Employees blaming a computer system that either isn’t programmed to do something, which they don’t know how to use, or they don’t want to do is as as old as computers; people blaming the process for those same reasons is as old as civilization.
Over forty hours of being passed from one rep to another, “My manager”, “Senior manager”, and today “The system won’t allow it”.
I am not dealing with the Paki’s at this point, US customer service managers have made several attempts with the same result.
Be skeptical if you like, I am only posting what I have now been told several times by multiple reps.
Let me clarify.
Verizon has not gotten a dime from me.
They do not have my bank information.
They have sent several bills, and recently sent this to collection.
They will never see a penny of my money, they cannot take from my social security. (NRS 21.090(1) (y).
They cannot threaten my “Credit rating” that I already burned down to escape the 28% interest trap.
At 71 and getting more cancer screening next week, they have no leverage over me, none.
But there is a principle here, beyond the scam sale.
Corporations are not inherently evil, but those who embrace this sort of abandonment of their integrity, internal control, and policies to “The system” are not worthy of patronage.
No, it’s very different. Computers add a whole new element to the human only customer service experience.