It's not about Tim Horton's. It's about using the drive-thru for convenience and a quarter-mile away, finding your order is wrong...probably not the first time.
Our neighborhood Chick-fil-A verbally double checks your order before you leave the 'order' speaker.
“Our neighborhood Chick-fil-A...”
Chick-fil-A service is second to none.....drive thru OR dine in.
Why other fast food chains don’t adopt their model is beyond my understanding.
Of course, whenever I’m in the mood to be treated rudely by a minority with an attitude I always go to McDonald’s.