I went through this quite a few times. The most memorable was about 20 yrs ago when my mortgage company at the time kept sending me delinquent notices and charging me late fees. I was never late and had the receipts to prove it but the Asian person just could not, would not, understand, instead they kept stating that my account was late. Got my bank involved, did a conference call with the mortgage company. Again, they could not understand and would not relent until I finally had enough. I was quite loud about it, told them that I was an American citizen with an account in America and it is my right to ask that I speak to someone IN THE UNITED STATES OF AMERICA, PERIOD! They tracked down someone from the USA which my bank confirmed with them and then my bank said they’d take if from there. I hung up and the issue was resolved quickly. More recently, John Hancock farms out to foreign customer service centers. Having recently retired and wanted to move my money out of there, three times I got individuals who couldn’t speak English clearly and who just could not understand nor answer any questions beyond their ‘script’. It’s a cost saving to the company to hire outside of the US where in the US the employee would get at least minimum wage and maybe perks, but in say the Philippines, the cost of living is much different and the pay scale much lower. I’m spoiled because the company I just retired from did not farm out tech support, sales nor customer service. When a customer had an issue they spoke to a real person in the USA.
Our hospital farmed out medical conversations to India to put to text.
They did NOT get the medical inuenco of any of that.
BAD results.