This would seem to be entirely counterintuitive. If AI can eliminate back office tasks, then trucking companies would become more efficient, no? And if they can optimize routing, then trucking companies should become more efficient again, no?
Trucking is a commodity market. When capacity rises faster than demand, spot rates fall. AI makes trucking more efficient, but efficiency in a commodity industry usually means lower prices and lower margins.
“ counterintuitive”
The EXACT word that popped into my mind upon starting this article.