I had a parking lot hit and run. Called the agent. They do nothing. “Go download the app. Put in all the information.”
So much for, “Like a good neighbor, State farm is there.” Tried shouting that and no agent popped out of the mist.
They were sending me emails after my renewal was 30 days past saying my coverage was about to expire. I was not getting the bills. Found out after the fact that somehow (not ME) I got changed to email billing instead of USPS mail. I guess the agent could have called me when it was overdue to find out why I wasn’t paying on time after a couple of these. Finally got it changed back to USPS billing.
Now they’re ‘simplifying’ their billing process. I’ve received about 9 mailing about how simple it’s going to be and to make sure I change all my bill pay to the new account numbers they made up. So, yeah, NOT simpler.
Guess I have one of those order taker agencies.
When you first buy, you need to go in and talk to the agent. You need to do some research before you go in. Read up a bit on umbrella coverage, packaging coverage, uninsured auto coverage, and deductibles. When you go in, don’t let them know what you know. See how they describe coverages and make recommendations. Ask about their claims handling.
I have had good luck experience talking to State Farm claims people. But I tray to offset their losses. When the power surge blew out several items, after checking with them, I replaced my garage door opener. They gave me a break on other items.