“I for one am very happy with our postal service.”
Ditto for us, most of the time. We have lived in places where our carrier didn’t speak (and most likely read) English.
Overall, being able to communicate across thousands of miles for pennies seemed to me to be an wonderful thing. Of course, that was decades ago pre-technology.
The USPS has become a semi-reliable partner at best for our direct mail business. Repeated changes to postage rates, shipping methods, delivery standards, and time-in-transit have made their services unpredictable and increasingly cost-prohibitive for our business mailing clients.
Compounding the problem, accountability and meaningful support are effectively nonexistent. Issues go unresolved, responsibility is diffuse, and assistance—when available—offers little practical value.
Today, the financial reality is stark: approximately 70% of our average invoice is postage, while only 30% reflects printing and mailing services. This imbalance underscores how USPS pricing and instability now dominate both cost structure and client risk.