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"The customer is always right…."

Ha!! I told that to a worker at McDonald's today because as usual, they didn't get our order right, and some other bitch behind the counter yelled back: "The customer is not always right." I said back to her: "This customer is right..I'm missing part of my order." That shut her up.

A little background...My son had placed our order via their mobile app. I used the drive-thru, got my receipt from the first window, and pulled down to the next window to get our food. The girl there handed me a Happy Meal and grape juice drink. I told her it wasn't my order. (They regularly try to give you someone else's order). She insisted the Happy Meal was my order. I told her again it wasn't, and gave it back to her with my order receipt. She took my receipt and told me to move my car over to the parking area. I sat there for several minutes. Finally a young girl came out with our food. I asked her to stay while I checked the order...and she walked away. I was missing a Double Cheeseburger, so I got out of my car, in icy conditions, (I'm a 78 year old woman), and went into the restaurant. I set the bag on the counter and told one of the clerks my order wasn't right. That's when the black manager came over to speak to me, and when the mouthy blond behind the counter opened her yap. I told the manager what had happened. She tried to use the excuse that they were busy. I told her to please not use that as an excuse, because incompetence has nothing to do with being busy.

I finally got the missing burger, but when I got home, I discovered the Quarter Pounder w/Cheese I'd ordered with extra onions and pickles, also had lettuce, tomato, and mayo on the burger, which I didn't order. I went to McDonald's customer service site and sent a nastygram to them...not that it will do anything. I've had to write to them in the past about this same restaurant, and never received any satisfaction or reply. I rarely go to McDonald's as it is, and I hate going to that one because of all the wrong orders, but it's the closest one to my apartment, and it never fails, that the one time I do go, they can never get my order right.