At this point that's what I'm hoping! And I never even thought of the cables until it was suggested on this thread.
If you can, make sure your heavy desk isn't sitting on the cable.
I don't think it is, but I could be wrong. The desk was here way before the computer was. At any rate when there's someone available to help me I'll check it out (unfortunately I'm disabled and not able to do a lot by myself).
Understood. Just wait for someone who can help you in person.