I agree. The family needs to acknowledge its role in his time using this computer program and not being involved in real life with real people.
How is the family to compete or fight against all of society pushing computers and internet? It is unheard of to not give cell phones. School provide computer access and internet access even if parents don’t. Parents cannot win against the experts.
A safe and peaceful home life is not guarantee against outside influence.
It is easy to Monday quarterback someone eles’s family problems.