I can confirm. I work for a global company with over 50,000 employees. Our company’s AI tool was introduced with great fanfare. More than a year has passed and so far its greatest use seems to be writing emails for employees that couldn’t compose a coherent email without it. I’m not sure how they managed before. It was supposed to help deliver information to customers but we’ve been told do NOT use it for provding information to customers because the information may very well be false, inaccurate, or incomplete.
I'm guessing your company's not alone...